Compliance, and beyond.
Our policy is to ensure that all of the services we provide you with will meet the requirements specified in the contract as regards punctuality, safety and reliability. They will also meet all the relevant statutory requirements.
QUALITY ASSURANCE SYSTEM
We want to make sure we are giving you the service you expect. This is why we put in place a quality assurance system.
IMPROVING OUR SERVICE
We set high standards.
The point of our systems are to give you a better service. We maintain a quality system because we know it makes a real difference to you.
The company's personnel are made aware of the importance of meeting customers' requirements, employees have to follow the recommendations of the company's policies to meet those requirements.
The quality assurance system obliges the company to plan, control and monitor all activities in a systematic fashion.
Our company keeps records so that it is clear that the processes used for each operation are functioning effectively and are fully traceable.
Our systems makes it possible for the company to produce objective evidence of the level of quality it has achieved.
Our company’s directors analyse the performance of the organisation and continually investigate ways to improve the services the company is giving you.